Refund and Exchange Policy

At SNKRZWRLD, customer satisfaction is our top priority. To maintain the highest standards of quality and ensure a seamless shopping experience, we have outlined the following policy regarding refunds and exchanges:

1. No Refunds or Exchanges by Default

We do not offer refunds or exchanges as a standard practice. However, we prioritize your satisfaction and offer flexibility in the following situations:

Checking Before Courier Leaves

  • Upon receiving your order, you can inspect the sneakers for quality and size while the courier is still present.
  • If the size does not suit you, inform the courier immediately, and we will arrange for a different size to be sent to you.

2. Exceptional Cases for Refunds or Exchanges

In rare cases, refunds or exchanges may be approved under the following conditions:

  1. Return of Sneakers:

    • The sneakers must be returned to us for inspection before any exchange or refund is processed.
    • We will thoroughly check the sneakers to confirm they are unused and in the same condition as when they were sent to you.

  2. Condition Verification:

    • If the sneakers are found to be in original condition (unused, unworn, and undamaged), we will proceed with the requested exchange or refund.
    • If the sneakers show signs of wear or damage, the exchange or refund request will be denied, and the sneakers will be returned to you.

3. Important Notes

  • Refunds or exchanges will only be processed after we have received and inspected the returned sneakers.
  • Any shipping costs associated with returns will be the responsibility of the customer unless the item received was incorrect or defective.
  • For all inquiries related to size issues or exceptional refund/exchange cases, please contact us within [2 days] of receiving your order.

Thank you for choosing SNKRZWRLD. We appreciate your understanding and cooperation as we strive to provide you with the best products and services.

If you have any questions about this policy, feel free to reach out to us at info.snkrzwrld@gmail.com

WhatsApp: +20 106 179 4819

This policy ensures transparency while protecting both parties in the transaction.